Quality Assurance

AI-Powered Quality Assurance for 100% Call Evaluation

Ensure every conversation meets your standards with automated scoring, real-time flagging, and deep performance insights—no manual effort needed.

4.9 out of 5 stars

Trusted By 200+ Businesses Around the World

How You Benefit from 

AI-Driven Quality Assurance

Evaluate Every
Call Without the Effort

Automatically analyze 100% of customer interactions with AI-driven scoring, flagging, and insights—no manual QA needed.

Spot Risks and
Compliance Issues Instantly

Get real-time alerts for compliance violations, customer frustrations, and critical coaching moments before they escalate.

Turn Insights into
Actionable Coaching

Deliver targeted, data-backed coaching to improve agent performance, reduce errors, and enhance customer experience.

Automated Call Evaluation
Personalized Coaching
Performance Analysis

AI-Powered Call Evaluation

Score Every Interaction Automatically

Stop relying on random call sampling. Salesken’s 
AI auto-scores 100% of interactions, surfaces key insights, and ensures compliance—giving managers complete visibility into team performance.

Real-Time Compliance & Risk Detection

Instantly flag compliance violations, frustrated customers, and at-risk conversations before they impact revenue.

Identify Performance Trends

 Track rep performance over time with AI insights that highlight recurring strengths and weaknesses. Salesken’s AI surfaces key insights, and ensures compliance—giving managers complete visibility into team performance.

Personalized Coaching Without the Manual Work

Spot Coaching Opportunities

AI pinpoints skill gaps and provides targeted feedback based on real call data—no guesswork needed.

Real-Time Guidance for Reps

Help reps improve on the spot with live AI-driven cues that address objections, compliance, and customer sentiment.

Performance Improvement with Data

Ensure coaching is actionable with AI-generated recommendations tailored to each rep’s unique challenges.

Automate Performance Analysis with Custom Team Goals

Set and Track Custom QA Goals

Define performance benchmarks for your team, from compliance adherence to customer satisfaction, and track progress effortlessly.

Visibility into Rep Performance

 AI auto-generates reports that highlight areas for improvement, making one-on-one coaching more effective.

Ensure Continuous Improvement

Monitor trends, analyze key metrics, and refine coaching strategies based on real-time AI insights.

Industries
Field Sales Analytics

Capture field sales conversations and get powerful AI powered performance insights.

Multilingual Call Analysis

Evaluate conversations in multiple languages with AI-driven transcription and scoring.

Seamless Integrations

Connect effortlessly with your existing CRM, dialer, and sales tools to keep workflows smooth and data unified.

Compliance Monitoring

Ensure every call meets regulatory and internal compliance standards with real-time flagging.

“This product helps call centers boost productivity using AI and ML. It analyzes calls to provide feedback for reps, measuring success against successful calls.”
Jazlene Sawhney
Usecases

Other Products

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QA for Field Sales

Salesken For Every Industry

FinTech

Enable agents to handle inbound support and outbound collections efficiently while ensuring compliance and reducing churn

FinTech

Banking

Improve relationship management, detect fraud, and ensure compliance while enhancing customer engagement.

Banking

Healthcare

Ensure empathetic, patient-first interactions while improving appointment scheduling and compliance.

Healthcare

Insurance

Train agents with AI-driven coaching, reduce mis-selling, and increase policy conversions

Insurance

EdTech

Support counselors in handling high inquiry volumes, improving enrollments, and reducing student drop-offs

EdTech

SaaS

Shorten sales cycles, optimize onboarding, and improve customer retention with AI-powered insights

SaaS

Real Estate

Salesken boosts site visits for real estate teams by offering real-time call guidance. Agents get instant AI prompts to handle objections, highlight key property features, and drive prospects to book visits faster.

Real Estate

Travel & Hospitality

Reduce call wait times, improve booking conversions, and enhance customer satisfaction

Travel & Hospitality

BPO Contact Centers

Automate QA, improve agent performance, and streamline customer interactions to boost efficiency

BPO Contact Centers

Salesken Is CertifiedBy Leading
Security
Standards

Salesken is built with enterprise-grade security, ensuring your data is protected with advanced encryption, secure access controls, and industry-best practices.

Frequently Asked Questions

What is quality assurance?
What is the cost of AI driven QA versus manual QA?
Is AI QA as accurate as a human evaluation?
Why does QA sample size matter?

See Salesken QA in Action – Book Your Demo Today

Transform your sales team with AI-driven QA—evaluate every call, reduce ramp time, and improve conversions effortlessly